Disconnected and feel lied to.

[rbz5416]

Given how often it happens there really ought to be a simple escalation process for the CS reps to follow once an error has been identified. Yet all too often here we see customers incorrectly disconnected & then pushed into the standard connection process, typically a couple of weeks.

Fingers crossed for you.

[licquorice]

I've alerted the mods but it might be a day or two before they pick it up

[LornaH]

Well, after a further phone call today, the CSA today told me I have been lied to by every person I have spoken to previously and apologised that i have been given misinformation. Actually cannot believe this poor customer service. 😕 I have been a BT customer for 23 years  and feel disgusted and let down. 

[LornaH · Accepted solution]

My service is restored! I am most grateful but perplexed that the CSA advised me today that this was impossible to do. Best outcome for us in the end.