My broadband line was activated on 23/04/2025, today (after 13 days) I called BT and they told me that even if I'm cancelling the line within the 14 day of cooling-off period I still have to give 30 days notice, and I will have to pay 13+30 days of bill, I tried to point out that in the "Summary of contract" email under the "Right to cancel" section it says:
You can cancel up to 14 days from when your service starts or kit arrives, whichever is latest. You'll need to pay for anything you've used, and you'll have to return the kit we've sent you within 14 days of telling us you want to cancel.
and that these 30 days are not mentioned, he replied to me saying that there was some kind of misunderstanding and that you always have to give 30 days notice, in any case with still some doubts I agreed to cancel with this 30 days of notice, and after a few minutes I received an email that essentially says that the line will be cancelled on 06/06/2025.
Now I checked among the various emails that I had received the day I requested the line and I found that in the email "Thanks for choosing us" under the section "The legal stuff" sub-section "Your right to cancel" it says:
You can cancel your order up to 14 days from when your service starts, or kit arrives, whichever is latest. You'll need to pay for anything you've used, and you'll have to return the kit we've sent you, at your own cost, within 14 days of telling us you want to cancel. Then we'll refund anything you've paid for that kit within 14 days of getting it back.
After that, you'll need to give us 30 days' notice if you'd like to cancel any of your services. And if it comes with a minimum term, you might have to pay a charge for ending your service early. If you've paid any up-front fees (like activation fees), we can't refund them.
the email says "After that", so if I cancel the line before 14 days I don't have to give any 30 days notice? or am I wrong?
