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Message 1 of 3

Do i get any compensation,

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My broadband went down first thing Sunday morning, and open reach came out Tuesday PM and fixed it, am i entitled to anything and if so how do i go about getting it?

thanks 

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Message 2 of 3

Re: Do i get any compensation,

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Compensation is paid if the fault is not fixed two working days after you report it.

https://www.bt.com/help/account-and-billing/automatic-compensation

So it would appear you are not due compensation.

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Message 3 of 3

Re: Do i get any compensation,

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OK thanks for letting me know 😁

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