Does BT still have a Live Chat?

[tylermwise]

Hi there,

I am trying to contact BT via the live chat, but I can't seem to find it?

It says you can call them, but I would rather use the live chat if possible, is there a direct link to it?

Thanks,

Tyler

[tylermwise]

nevermind found it! it doesn't always show ;(

[rbz5416 · Accepted solution]

The option only appears to be available in certain categories if you click through.

https://www.bt.com/help/contact-bt

Seems to be available for Technical Support but not billing for example. I don't know if that's dynamic depending on demand or permanent.