Duplicate Billing -May 2025

[Warpfactor7]

I have received the following and think it may be a scam.

Can you qualify please….

From: **********
Date: 29 May 2025 at 13:15:24 BST
To: ***********
Subject: PMT-82930422-MAY25.
Reply-To: ************

Important Notice: Duplicate Payment Detected

In the month of May, our system accidentally processed your BT bill payment twice. The payments were both made on 03 May for the amount of £60 each.

Although an automatic refund was attempted to your original payment method, it was not successful. We kindly ask you to claim your refund manually at your earliest convenience.

Date Time Amount Payment Reference

03 May 2025	09:32 AM	£60.00	BT-INV-2025-0503-001
03 May 2025	11:15 AM	£60.00	BT-INV-2025-0503-002

***********

Thank you for your patience and understanding.

Best regards,
BT Support

[mod edit: details removed for spam email]

[gg30340]

Of course its a scam. Look at the email address that sent it to you.

BT use BT email addresses.

You should remove the link you posted and your email address from your post.

[Leanne_T · Accepted solution]

Hi there @Warpfactor7 

Thanks for coming to the community. 

I have edited the post and removed the email details for you. 

To report the scam email, please see the BT Scams | What you need to know to stay safe page for details on getting this reported and helpful advice to stay safe. 

Hope this helps 🙂

Leanne.