EE change over

[Clivebadger]

I changed to EE over a year ago but have still been paying BT 

[imjolly]

so have you been paying EE and BT for same package?

[Clivebadger]

I cancelled the sports package in June 2024 as I retired and couldn’t afford it.  I was told that BT is now EE so didn’t have to do anything. A year later I was contacted to ask if I wanted to upgrade my broadband. They told me that I was still paying BT £109 a month and EE £55 a month. After looking into it they turned off BT broadband and the EE package was not working. An engineer came round and said you only have copper connection so downloads are half speed I had with BT for the same sort of price. Not happy but hopefully it is being sorted as I type

[Leanne_T]

Hi there @Clivebadger 

Thanks for coming to the community. 

Have you been in touch with our broadband tech guides today and had the account and charges looked into? 

Has everything been sorted for you since you last posted? 

Speak soon 🙂

Leanne.

[Clivebadger]

It’s supposedly going through the system

[Leanne_T]

I see, thanks for the update @Clivebadger 

If you have any questions or would like an update, please get back in touch with our broadband tech guides. They can check this for you 🙂

Leanne.