End of Contract and I want to give notice in writing by email - do not want to make a telephone call

[ADHDdude]

Hi

I have been trying to make contact with BT to give notice on my contract that expires in September.  I don't make phone calls because I do not cope with the anxiety of being on a telephone call for ages and ages.

We are moving to a rural area where there is no broadband and we are going to have to get a landline - I will make a choice of providers later on.

How do I communicate with BT?  To register with the service for my needs, I need to make a call.  Sorry, that is not good enough.  There are many people like myself who find making telephone calls impossible to make.  

I must mention that I have used the chat facility and got told to make a phone call to give notice. If I can't email, then can I post a letter to cancel???

I hope someone can give me an email address to write an email, or do I need to write a physical letter and post it?? and to whom?

Thanks for help

[ADHDdude]

I must mention that I have used the chat facility and got told to make a phone call to give notice.  If I can't email, then can I post a letter to cancel???

[Kimberlin]

I’m sure someone with far greater knowledge than I will give an answer, but you could try emailing:

digital-resolutionteam@bt.com

I believe there is a recommendation that you make a phone call to back it up but as you have clearly explained your reasoning for not engaging in the phone, then it shouldn’t be an issue. Just remember you have to give 30 days notice.

I feel enormous empathy for you. I too cannot stand making phone calls  to companies, especially utility providers because invariably they try to retain you even when you say “No”

I wish you well.

[iniltous]

https://www.bt.com/help/here-for-you

[ADHDdude]

Thanks for your reply.  I am so fed up dealing with monolithic organisations that refuse to provide decent customer service.  I have to deal with the DWP for my children's benefits.  That is an awful process too.

[ADHDdude]

You still have to make a phone call to register! That does not help in any way. I had a look before I posted here.

[gg30340]

I have notified the moderators of the forum about your problem.

Once they have read this they may be able to help or at least point you in the right direction.

They will advise you by posting on this thread.

[ADHDdude]

Thanks for the helpful response!

[Christopher_G · Accepted solution]

Hi @ADHDdude 

To give notice of cancellation, generally, it would involve a telephone call. Is there anyone who could speak on your behalf, after going through the security steps with our guides?

Alternatively, you could try emailing the address on our complaints code of practice, to see if they're able to help accommodate your needs.

Hop you get sorted.

Chris

[ADHDdude]

Why should I have someone phone on my behalf.  I want to sort this out on my own - and choose HOW I want to communicate!  This should be a simple situation - allow for an online process, or notice in writing via email or post.  I don't want to navigate menus on the phone, sit waiting for my call to be transferred to someone I can barely understand.  This is a discriminatory policy.