Return equipment

[avast]

Does anyone else have any issue with the BT return equipment, I posted the equipment back using the bag supplied and the prepaid self adhesive label on 30th May, the item was on 48 hour tracking which was signed for on the 1st June. On our account it still shows awaiting return.

How long does it take for them to update one's account.

[imjolly · Accepted solution]

It is not unusual for BT to take a few weeks to update your account to show you have returned your items. As long as you have the tracking number you can phone CS 03301234150 and get account updated

[Kimberlin]

It does say in the email from BT when you switch or terminate your contract, that it can take up to three weeks to process the return. I believe it was around two weeks after I sent my equipment back that I received confirmation from BT that they had received my kit.

It might not apply to you, but the amount of folks who post that they've somehow lost their proof of posting, defies belief. I mean, it isn't hard to take a picture of the proof of posting receipt or put it away in a draw in case you need it.

[avast]

Thank you for your reply and help with this, I am still with BT as just renewed the contract. They sent me an upgraded EE hybrid connect, yet the previous one was functioning correctly.