Equipment Returns Bag

[Julied45]

I've had a new BT Pro Box and have been emailed twice and now sent a text asking that the old equipment be returned in the bag provided. I wasn't sent one and I can't see within the My BT app how to request one. No  Customer Service on Chat and no one picking up at the phone. Any suggestions?

[DavidM]

Hi @Julied45 and welcome.

Thanks for posting about the returns bag, sorry you're having problems arranging that. I can help. I've sent you a private message so please drop me over a reply and I'll sort this for you.

Cheers

David