Equipment return missing

[Coastergirls]

I won’t go into it but had terrible problems with Bt upgrading my parents without authority resulting in an unwanted BT vision box having to be returned . I  returned it in October and have proof of posting . Tracking doesn’t give me any info now about if it’s been received but I know couple days after it did show as being returned . Now being harsssed about equipment not being returned. 

There is no option that relates to what I need to speak to them about . If I do billing I don’t get through . 
no option to be able to speak to someone . 
Bill will be due soon ans the charge will be on it . Seriously had so much upset with BT I need it sorted before it gets into the bill . 
 Suggestions  as to how I can actually talk to someone .thanks 

[imjolly · Accepted solution]

this may help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Coastergirls]

Thank you very much . I have been trying this option regularily as well . If I do get in by time I type message it becomes unavailable . I think this is the only way I will be able to get to them although I have now thought I should go back to resolutions team and have them deal with it . It’s part of a big complaint that they were upgraded without permission and no new contract . Absolute shambles of a company taking advantage . What do 80 year old people require that don’t have a smart phone need an Xbox pass . for . Supposed contracts send to an email when there is no email listed . Now when we finally get a resolution being hounded .
Thanks again . Prob better I don’t speak to anyone from this company ever again .