Extortionate cost of broadband

[elleboag]

My contract is due for renewal in October and currently my broadband package is £87 pm which is far too expensive for me now and I am planning on downgrading from Halo back to full fibre. I am assuming that this will be a straightforward process, has anyone done this already and was it straightforward? 

[VeteranISPUser]

Hi @elleboag 

Halo is an add-on benefit only, not a broadband product.

However, definitely not straight forward removing the add-on benefit from your package. I had to leave and come back to get it removed from mine.

If you do manage to get it removed cleanly, please come back and let us know how.

[elleboag]

Good grief! 
I will contact them tomorrow. Comes to something when I am paying £101+ per month now…. Way too much. 

[imjolly]

For that price you must have more than just broadband+ halo. TV maybe?

[-Richie-]

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@VeteranISPUserwrote:

Halo is an add-on benefit only, not a broadband product.

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Halo is a broadband promotion in itself, addons can be removed with ease, like calling plans and calling features.
Switching to non-Halo promotions is a full regrade with a new minimum term.

[VeteranISPUser]

Sorry, deleted.

[elleboag]

89 pm for halo and lumbered with Bt sports 26 pm which I also can’t find out how to cancel. 
mall a bit too much and too challenging to change. Sick of it. Tempted to go onto another provider entirely. Been BT for decades but now it’s just taking the mickey! 

[gg30340]

@VeteranISPUser

I think if you re read @Richie post you will see that he was saying that Halo add on removal was a recontract unlike  an add on calling plan and other features that are easy to remove or change.

He was not saying that Halo had anything to do with calling plans.

[elleboag]

Thank you, I am going to have to call BT tomorrow about this.