FTTP Broadband and Digital Voice Package ending in two weeks

[GaryJ24]

Our 24 month contract ends on  13 November 2024

We currently have:

FTTP

Full Fibre 500 with Halo 3 (Smart Hub 2)  & Digital Voice Phone on Pay as You Go for £60.79 per month. (Started at £49.25)

The Phone goes through a Truecall Blocker. We receive calls from family members but use our mobiles to make any calls out.

All of the above works great. Decent broadband speed for our needs and the telephone works fine with Truecall.

Obviously, it would be easier for us to renew what we currently have. Signing in to our account for our 'special offer deal' gives us a problem. We can't renew our current package but we can sign up for it again at a starting cost of £83.99 or upgrade to a package that has extras that we don't need for our current price but will clearly rise in the future.

We're considering going to broadband only but there is no option being shown for an existing customer.  Signing out gives several broadband options on the BT website for sensible prices. We'd like to keep the phone and have started looking at VOIP third party options and considering leaving BT completely.

Is it possible to stay as we are and get the monthly price reduced?

[rbz5416]

I'm in a similar position & also can no longer renew, but I can "upgrade" to the same speed for an additional £5 pm. I suspect also without phone. Previously I could "renew" but the phone was automatically removed & I would have had to add it again, at additional cost. At that point they were desperately trying to tie me in to Halo at literally double the cost. You prices are even more outrageous!

No idea what they're playing at but renewals have always been a PITA. Just seems to have gone to the next level of awfulness now, so I'll be off.

[chrisjp]

"or upgrade to a package that has extras that we don't need for our current price but will clearly rise in the future."

The "upgrade" offer is for Halo 3+ and 900Mb/sec rather than your current 500Mb/sec, at the same price as your existing contract, so this seems to me to be quite a good offer. I'm currently paying around £50/month just for FTTC at around 60Mb/sec.
Not sure why you say the Halo 3+ offer will clearly rise in the future and that is why you don't want to accept it. It will rise, but only yearly by the amount that BT raises ALL contracts, based on the inflation rate. Other than that, the price is fixed for 2 years.
900Mb/sec for £60/month seems a pretty good offer to me. But I agree that also offering you 500Mb/sec for £84/month is nonsensical!

[rbz5416]

Also be aware that Halo is a Hotel California package. You can checkout but you can never leave...

[GaryJ24]

You prices are even more outrageous!

It does seem to be a marketing tool to direct you to take on the upgrade. Not impressed, but not surprised.

[rbz5416]

@GaryJ24 

I placed my order with a competitor today. £10 less than BT are asking but including PAYG phone. If the promotions work out that could potentially drop by another £4.67. So I'd suggest shopping around if you haven't already.

[GaryJ24]

The "upgrade" offer is for Halo 3+ and 900Mb/sec rather than your current 500Mb/sec, at the same price as your existing contract, so this seems to me to be quite a good offer.

You're right, but it comes with extra services that we don't need and no option to change products if it's no longer suitable for us. Thanks for your comments.

[chrisjp]

I wish there was a competitor to BT in my area to whom I could switch, but in this rural neck of the woods, BT is the only game in town.

[licquorice]

There's nowhere where BT is the only supplier

[chrisjp]

Can you tell me, then, who the competitor to BT is in West Cumbria?