FTTP - have had everything installed but BT / OP tell me different things about what the hold up

[licquorice]

Which will be pointless, it's an account problem not a physical problem. Why on earth BT always insist on sending someone out just to confirm you have an orange light on your hub I can never understand.

[M0LXD]

Do you think its worth me phoning up again and seeing if they can check the account?

[licquorice]

You can try but I doubt you will get anywhere. Everything will look ok to the 'guide' (horrible term), it just won't have been built correctly.

[M0LXD]

So was told on Wednesday that an engineer was booked to come this morning to fix it, called up BT just now to make sure that the engineer is defiantly coming as I am taking time off work. Just been told that the engineer was never booked as the fault was "fixed remotely and has been cleared down", even through I have an email and text saying that they are coming this morning. Absolute joke!!! Engineer is now booked for tomorrow morning so will see what happens.

[M0LXD]

Further update on this. Engineer comes today and proves that it’s not the install my end that is the problem. It’s BT that is the issue, they have not given all the information to Openreach to map out the route to the “CP” apparently they are meant to give two “tags” to Openreach so they know where to route this fully. BT only gave Openreach one “tag” so this is not enough information for them to complete the link. Apparently only having one tag is for business users only. So Openreach contact BT Wholesale who say they cannot do anything until Monday as the people who need to do this are not in. 

[M0LXD]

Update: Got a text today saying that my service is now back to normal. (Its not changed, still orange light) Phone them up to confirm that its not fixed at all. After going through everything that Openreach discussed on Saturday, the operator emails me personally saying that he will look into this tomorrow morning as each time he attempts to book an engineer to come again to sort it out (witch I know is not needed but hey it gives me access to Openreach to carry on from where we left off with the second stage repair team).

Can anyone from BT or Openreach please advise me on who I can contact high up to sort this out? Its very clear that between BT and Openreach there has been poor communication from BT's side about my setup and you are both blaming each other for this. I will give this one last ditch attempt tomorrow before pulling out of the service and trying a different supplier, I have been more than amenable with taking days off from work to wait for engineers that never turn up because you keep thinking its sorted!!!

[M0LXD]

Update:

no one from Openreach shows up to the appointment today again even through they promised that they would.

managed to get someone at BT to get someone to change my tags so that openreach can rebuild the line. Will see if this works but failing this then I will move over to another supplier, just sick and tired of waiting for someone to fix this.

[M0LXD]

Still no internet, tags are still the issue. Have to wait until Tuesday now before being updated on what’s going on 

[M0LXD]

Still no service, another appointment missed, another appointment not booked correctly. Now have to wait until Thursday, will see if they ever bother showing up

[licquorice]

This is getting crazy, there is nothing the engineer will be able to do in any case. I have flagged your problem to the mods.