Fiber Broadband

[Khawaja1983]

Considering the fact that we are in a world of Internet and majority of the country now has access to the Internet, is it normal for a broadband connection to take upto 5 weeks to install?

[Khawaja1983]

Although BT already has a network of cables in my area, which would have required planning permission from the local authority. 

Does BT still require further planning permission to dig up a street outside a property to maintain its infrastructure when there is blockage caused possibly by another provider?

[Keith_Beddoe]

@Khawaja1983 

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

It depends on what you have ordered from BT Retail. Remember its Openreach that provide the network.

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

[jac_95]

To also add if Openreach are required to close or have some partial closures of a road in order to excavate and repair a blocked duct then they will need to work with the local authority who in turn may require a notice period. I know some Local authorities who require about 6weeks to close a road.

[-Richie- · Accepted solution]

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@Khawaja1983wrote:

Does BT still require further planning permission to dig up a street outside a property to maintain its infrastructure when there is blockage caused possibly by another provider?

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There are many factors involved, typically a home won't need permission on the home owners land due to previous wayleave agreements, some private rented properties need the landlords permission.

Public roads and footpaths are owned by the local authority, any dig work needs a permit which can be quick or take ages, each council operate differently with different lead times, it also depends on how much work is in the area because councils don't like roadworks everywhere, even the surface material is a factor if it's paved or tarmac.