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Message 1 of 2

Fibre upgrade passed to Offline Group

I was invited by BT to upgrade my current FTTC to FTTP. I placed my order on the 1st of October and was advised BT Openreach would call to provide external fiber to my property with internal installation on the 18th of October .

I was advised by the Openreach engineer that there is NO cable infrastructure into our close and this would have to go back to BT planning. 

I was then advised that installation would be provided on the 13th of November. 

I have today been informed that my account has been moved to an offline team. what does this mean?

am I no longer eligible for FTTP? from BT and will have to move to another provider?

 

 

 

 

 

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Message 2 of 2

Re: Fibre upgrade passed to Offline Group

Enter your phone number and post results including notes

https://www.broadbandchecker.btwholesale.com/#/ADSL



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