Fibre with BT Halo 3+ with Universal Credit discount

[jl_0408]

Hi,

I have been on Universal Credit for a while and as money is getting tight I was wondering if I was eligible for a reduction on my current Fibre with BT Halo 3+

I hope I’ve been clear on this issue.

Regards

[Keith_Beddoe]

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt

[imjolly]

The home essential packages are ones on offer with discount

https://community.bt.com/t5/Bills-Packages/Bad-customer-service/m-p/2330514?lightbox-message-images-...

[jl_0408]

Sorry, I didn’t know how this works!

Thank you for the contact information!

[chrisjp]

I fear you'll have to be very forceful on the telephone to get this "downgrade" from a Halo deal. Once BT have got its customers onto Halo deals, they seem VERY reluctant to downgrade them to cheaper plans. AFAIK, you can't do this online either - only by phoning them and doing battle with a BT agent, who'll also want to move you to EE because agents get greater commission for doing that.