Fraudulent activity

[Svasey]

Has anyone else been accused of fraudulent activity regarding their solupposed free 6 months of xbox gamepass?, just me...

It has been a persistent battle to get the supposedly free 6 month game pass given i have had to ring up every month as i have been getting charged for this supposedly free perk after taking out full fibre back in October yet im being accused of fraudulent activity, shame on you BT. 

It's been a chore from the day I signed up for this perk and I wish I never had in hindsight. 

If it looks like a good offer it apparently is or you have to constantly bombard the online team or call to get the issue rectified each month.

Shameful to accuse a paying customer, who took up an offer, of fraudulent activity while this company have attempted to charge an extra £10 each month (price of the perk normally), who is the one committing fraudulent activity... Shameful BT utterly Shameful 

[PaddyB]

Hi @Svasey,

Thank you for posting. I can understand your frustration at having received that email. With what you have posted and with the charges being added to your account each month it sounds like the Free 6 Month Game pass hasn't been correctly added to your account. If you send me your details, I'll get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy