My current contract end in August and I am interested in finding out what renewal prices BT have been offering to existing customers for the Full Fibre 100 package.
I am hoping some might share their renewal price and what was the best way to get a good retention offer.
When I renewed my contract recently , going from Fibre 1 to Fibre 2 , my renewal email tells me I get a free upgrade to full fibre 100.
Log onto MyBT & see if you have a renewal offer there. I do & mine's not up until December. If you do I'd be interested to see if it's as apparently faux as mine.
Had a look at the myBT offers, all are more expensive than I am currently paying!
Rang up the Win Back Team or what ever they call themselves and went through the usual questions, girl put me on hold for that long I gave up and ended the call at 16 minutes, not very good customer service on her part.
Will ring back tomorrow and give my cancellation notice, going to change as I can get a similar fibre package cheaper with a different provider.
Good way to lose a customer.