@152bobby wrote:
Makes sense what you have said and yes I should have done that IF the BT advisor ran through ALL the options available to me at the time !!
When dealing with BT and MOST companies nowadays, things have to be kept as SIMPLE as possible, because things just don't seem to get done !!
Anyway, my Fibre 900 better live up to their advertised usage, or I'll be taking the £20 and early exit option and leave BT.
I fail to see that the advisor was at fault. At the time of ordering the advisor would have no more of an idea than you did when your new package would be starting if at that time there was no date available for the install and he/she may not have known when your old package was due to end.
Did you ask the advisor what your options would be in the event of your present contract running out prior to the new one commencing?
You would have been notified in advance that your "old" package was coming to an end and if memory serves me correctly you would have been told that your "fixed term discount" would end at that time.
When you received the notification did you consider contacting BT to ask what your options would be in the event of your present contract running out prior to the new one commencing or did you accept that you would be out of contract and have to pay the higher price because of the loss of the discount?
