Full Fibre Upgrade

[wbbe222]

OPENREACH tell me Full Fibre is available but when I contact BT about an upgrade they tell me Full Fibre is not available! 

[Keith_Beddoe]

@wbbe222 

Welcome to this user forum for BT Retail phone and broadband customers.

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

[jac_95]

What does it say for your address? https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Post results here minus your address 

[wbbe222]

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

Thank you for your interest

[imjolly]

@wbbe222 

that is just the notes but can you post the table of availability that was above the notes

[wbbe222]

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in Jumper
WBC ADSL 2+ Up to 1 -- 1 to 3 Available --
ADSL Max Up to 0.75 -- 0.75 to 2.5 Available --
WBC Fixed Rate 0.5 -- -- Available --
Fixed Rate -- -- -- Available --
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in Jumper
WBC SOADSL 2+ Up to 1 -- 1 to 3 -- --
SOADSL Max Up to 0.75 -- -- --
SOADSL Fixed Rate Up to 0.5 -- 0.75 to 2.5 -- --
Observed Speeds ADSL
Max Observed Downstream Speed 1.82
Max Observed Upstream Speed 0.45
Observed Date 2023-05-08
Other Offerings Availability Date
VDSL Multicast Available
ADSL Multicast Available
Premise Environment Status
Bridge Tap U
VRI N
NTE FacePlate N
Last Test Date 20-11-2022
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal N
SOADSL Restriction

[wbbe222]

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in Jumper
WBC ADSL 2+ Up to 1 -- 1 to 3 Available --
ADSL Max Up to 0.75 -- 0.75 to 2.5 Available --
WBC Fixed Rate 0.5 -- -- Available --
Fixed Rate -- -- -- Available --
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in Jumper
WBC SOADSL 2+ Up to 1 -- 1 to 3 -- --
SOADSL Max Up to 0.75 -- -- --
SOADSL Fixed Rate Up to 0.5 -- 0.75 to 2.5 -- --
Observed Speeds ADSL
Max Observed Downstream Speed 1.82
Max Observed Upstream Speed 0.45
Observed Date 2023-05-08
Other Offerings Availability Date
VDSL Multicast Available
ADSL Multicast Available
Premise Environment Status
Bridge Tap U
VRI N
NTE FacePlate N
Last Test Date 20-11-2022
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal N
SOADSL Restriction

[imjolly]

according to the dslchecker results you posted fibre is not available for you currently - neither FTTC nor FTTP  only ADSL2

openreach quite often canvas a whole area about fibre available but not everyone in the area can receive the fibre

[wbbe222]

It would seem that ours is the only house in the area that hasn't been connected.

Can't get any response from Openreach and BT doesn't seem interested in helping either. 

[jac_95]

In the address list is there any similar address shown for your property?

If so and you select that address with slight variation of the property number or name what does it say?

Also is the said property a single dwelling or a multi dwelling unit?