Full fibre issue

[belsey12]

Wondering if anyone can help me with what to do we have a openreach full fibre line installed were looking to switch companies to BT they can't order full fibre as there system says it's not available any ideas how I go about fixing this.

[Keith_Beddoe]

@belsey12 

Welcome to this user forum for BT Retail phone and broadband customers.

Is it a Business connection that you have?

Who is your current provider, are you sure Openreach installed the connection, and you have an Openreach ONT fitted?

[belsey12]

it's residential and I'm currently with talktalk. Just seems weird as the line is installed that they can't see it and order it.

[belsey12]

Yes the ont is installed from openreach 

[Keith_Beddoe]

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

[belsey12]

It's not letting me add it because it says picture is to big but it does say fttp is not available 

[belsey12]

 Hi I have managed to upload it. It suggest it is not available which is weird as I have the line installed. 

[licquorice]

Give the FTTP team a ring 0800 587 4787, the number diverts to the normal help desk if it is busy, so try again if it does.

[belsey12]

Hi I have done this and every time I do they transfer to the sales team and say they are the one that deals with new orders. 

[rbz5416]

Forgive the sanity check but is it one of these you have?

Just checking as your availability also shows GFast, which would give higher speeds but not through FTTP.