I recently switched to a different broadband provider after my minimum term was over. This ended in 2023/02. I am confident that this was the last time that I had updated my account. But BT have tried charging me extortionate exit fees. I refuse to pay this; my contract period was up. Yet I have been told that my contract end date is 2023/12. Going back through my records, and it seems adding a GamePass addon extended the contract time. This doesn't seem right. BT have been absolutely useless in getting this resolved. My phone is through BT mobile, so I cannot use that to contact support. They have cut my service (despite me paying the balance for the phone bills). Funnily enough, this caused problems when I was trying to request a PAC code, which requires mobile verification, because I want to move away from BT after this whole experience.
Does anyone else have experiences with adding online entertainment packages that have nothing to do with the service BT provide extending their contract period? That was the only change to billing I have made since 2021/02.
