Hi @andyzking welcome to the community and thanks for posting. I'll send you a private message so you can contact the moderation team and we'll be happy to help with that.
Neil
Hi @andyzking, the old account is now removed from our BTID. Please would you log in and check all is working ok for you now and let us know.
Cheers
John
Hi @andyzking, have you had a chance to log in and check if your MyBT is working ok yet? If so post back and let me know if it's working or if you need further help with this.
Cheers
John
Hi @andyzking, I've not heard back from you so assume all is working ok now and will close your case.
If you are still having a problem with the BTID please post back and let me know and I'll be happy to re-open the case.
Cheers
John
