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Message 1 of 2

GamePass Ultimate

Hi,

I bought a Fibre500 plan back in Jan 2024 and was informed by the advisor I don't need to activate my 6mo GamePass Ultimate right away. They explained there was no rush and I could activate at a later date during my time with BT. (Reason for not straight away is I wanted my current GamePass subscription to end)

My GPUltimate subscription just ended and I went onto "Content Partner" section of MyBT, however it wasn't there. I spoke to LiveChat who gave me a number for the Values team. Spoke to an advisor who informed me there is nothing they can do?

Is this right?! I just feel I have been con'd by BT. GPUltimate is expensive and I have been misinformed and BT want to take no acceptance for their mistake misinforming me because they can't get it back on my account?

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Message 2 of 2

Re: GamePass Ultimate

Hi @sleepy 

Thanks for coming to the community.

I can have a look into this for you and see if we can get it arranged. 

Can you send me over a private message so I can take some details from you?

Michael