Trouble activating Xbox game pass offer

[NJACRISPY]

Hello

i am trying to activate my 6 month Xbox game pass offer under the products section in my account but it keeps telling me the service is under “maintenance”?

Can anyone help me activate the offer?

thanks 

[RobbieMac]

Hi @NJACRISPY

Welcome to the BT Community and thank you for posting.

Sorry for the problems you're having activating your 6 month Xbox game pass subscription.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[DavidM · Accepted solution]

Thanks for sending over the details @NJACRISPY 

The code has been emailed to you now.

Cheers

David

[ryangblackburn]

I have trying to claim my Xbox gaming pass for a month now. You cannot advertise this if you do not provide it. If this issue is not resolved, I will be perusing legal action for false advertising. 

I am receiving the following message, "We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2".

I contacted customer services who asked me to wait 24 hours and try again. I have done and still can’t do it!!

[mjneenan]

I'm having problems too with the "system is down for maintenance" screen.  Phoned the number and I've had an email from BT with an order number but the login on the email sends me back to the system down screen.  Just going in circles as it won't open the microsoft screen!!  Any help appreciated 

[simbosimbo]

Hi,

also having the same problem with same error message as others.

any help would be greatly appreciated.

Many thanks

[NeilO]

Hi @simbosimbo have you called the number and followed the options that's mentioned in the error message?

Thanks

Neil

[simbosimbo]

Hi Neil,

Yes i have but they weren't very helpful, they told me to try using the web browser rather then app on my phone which gives the same issue.

Best wishes

[JohnC2]

Hi @simbosimbo, sorry you were unable to get this resolved when you called in. 

I've sent you a Private Message so you can get in touch with the Mod team and we'll complete the form to get your Game Pass code sent to you.

Cheers

John

[grahamo]

I'm having the same problem - could a mod PM me please?