Can anyone help, I upgraded my broadband a few months ago & should have received a gift card, I’ve not had an email to claim it. Twice now I’ve been on the bt help chat & I’ve been promised a resolution. Yesterday I was advised to send an email to purecard, which I’ve done but they’ve just sent me back to BT, it’s just going round & round! Any ideas? I’m really annoyed especially as it turned out I ended up paying an extra £3 on top of the upgrade total for digital voice with no way of removing.
