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Message 11 of 23

Re: Halo 3 price wrong? or is it

@Annie_UK 

there is nothing on the bill you posted about calls so it that shown on page 2?



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Message 12 of 23

Re: Halo 3 price wrong? or is it

@imjolly  That is not a bill it is an order receipt, page 2 has nothing of importance it is 99% blank with header and footer all the reliant info is on the page I posted

Annie

BT Halo 3 (73Mb Down / 18Mb UP)
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Message 13 of 23

Re: Halo 3 price wrong? or is it

There's been a price increase since November 2021 as well, I think it's best you contact BT directly as nobody on here can help with the info given

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Message 14 of 23

Re: Halo 3 price wrong? or is it

@Annie_UK 

there is nothing on the order about landline - LRS is totally separate to Broadband package - and your cost would have increase with annual rise on 31/3/22 so I agree with @garybs29  and would contact CS and get order clarified 03301234150



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Message 15 of 23

Re: Halo 3 price wrong? or is it

As per my original post we already contacted BT, I came here because they were no help they have no record of the £36 and would not accept an email of my proof 😞

So no one knows the cost of Halo 3 then 😞 The BT website is difficult to navigate and I cannot find the package costs 😞

Annie

BT Halo 3 (73Mb Down / 18Mb UP)
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Message 16 of 23

Re: Halo 3 price wrong? or is it

There is no 'cost of halo 3' , if you ask 100 BT customers what they are paying for a given product you will get a 100 different answers. 

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Message 17 of 23

Re: Halo 3 price wrong? or is it


@Annie_UKwrote:

@imjollyOur Landline call package is £2.25 and does not account for the £7.48 difference


How about the 14.4% increase this month? £36 x 14.4% = £5.18 + £2.25 = £7.43 (close)

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Message 18 of 23

Re: Halo 3 price wrong? or is it

Nothing to do with the increase 😞

Annie

BT Halo 3 (73Mb Down / 18Mb UP)
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Message 19 of 23

Re: Halo 3 price wrong? or is it

I may be missing the point. If you check an actual bill it gives a breakdown of how "BT worked our your bill", doesn't the information in the bill statement provide a clue as to how it came to £43.48pm?

Speaking personally, I religiously check my bills each month to make sure it agrees with my contact terms and aligns with my bank statements.


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Message 20 of 23

Re: Halo 3 price wrong? or is it

Your Halo 3 package is £55.99 per month, reduced to £36 because of LRS.

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