Has anyone moved to EE Broadband Mid Contract and What Happens?

[naylor2006]

I dont want to rehash something thats been asked before, hence sticking this in the lounge hoping for the right kind of feedback.

The reason for my interest is because there are features like Ultra Boost that are going to be available only to EE Broadband customers, even though its an EE TV thing....and I have EE TV. (Thanksssss)

Currently I have a good deal with BT and about 18 months left on my contract.

BTFTTP 900
Big Sport on EETV Box Pro
HD/UHD Addon
£82

The discounts I have applied are mostly just new customer prices I was able to get for FTTP900 and Big Sport.

Everyones experience is unique so I dont expect someone to tell whats going to happen and have to put their money on it, I just trying to gather what the expected experience is, all I see here are pretty poor examples but surely some folks moved over fine?

My questions are ultimately around the following:

1: What pricing model can I expect, does it have relevance to my existing deal?
My existing deal is pretty nice, it wouldnt be worth canning that for ultraboost alone

2: What happens to the connectivity during the switch?
I use my own router and I know the PPPOE creds are the same for BT and EE, so will I even notice a switch?

3: To switch do I just call up and ask CS?

Any thoughts welcome, quite interested if anyone had a positive experience whilst moving mid contract from BT to EE?

[naylor2006]

As some of you are aware I am very excited about UHD Sport coming to EETV, however as a BT Broadband customer...this UHD addon will not be available to me.

Also, as some of you are aware, it seems there is a gently push for BT customers to migrate to EE...but mainly I want that UHD sky sports addon.....

I thought it might be best to open up an old complaints correspondence chain I had, I hoped if I got through to the same person who handled my BT contract I would be able to trust the process. I didnt get the same person but indeed I did get someone from that team have a look for me.

Long story short it will cost me more to move because I am in contract.

Currently I pay BT £87.99

Full Fibre 900 = 46.99

Big Sport = 35.00

HD Addon = 6.00

I hoped I could just shift to EE, allowing me to get the UHD addon when it appears and surely just pay the same, if the incentive is to migrate then surely I wouldnt have to pay more....

It was £10 more, I was quote £97 for the same stuff, basically because my EETV part was going to be more expensive, this is particularly peculiar considering I am already an EETV customer (billed by BT) and all I want to move is the broadband, I was told the broadband was the same price to move but the EETV would go up because there isnt any offers on now. But there is, Big Sport is infact exactly the same price at £35 over at EE.....then I was told it was because there was too long left on my BT contract still which I opened in Feb 2024.

So I decided against it, 10 quid isnt a huge deal but im not going to spend money for nothing, and this was via the executive complaint teams, they were unable to provide me with the current new customer pricing at EE, even though they were handling the request under a new mail ID.

Dont get me wrong, I get the point that I am in contract with well over a year left with BT and to terminate there would be a fee....like any contract, but surely migrating to EE that part wouldnt have any effect?

Anyway, there we have it, my experience with migrating (not) to EE, if I want those EE prices I will need to settle my BT contract, have downtime then sign up with EE. Obviously im not going to do that or spend a tenner extra a month for nothing.

[Brucemeister5]

I had a look at how much it would cost us for the equivalent package on EE a while ago and worked out that we would actually save money ( not much though). The only thing is that we still wouldn’t be able to get FTTP here. I’m very reluctant to move until I’m satisfied that we wouldn’t end up losing access to services that we are paying for, due to the almighty mess that BT/EE have made with their ordering systems. So we’d save a small amount on our package and pay extra for Sky Sports UHD ( when it’s finally available). Is it worth it? I’m not so sure. However, if they want BT customers to move over to EE they’ve got to have an incentive and making them pay more for the same service isn’t the way to do it.

We had a letter from Virgin Media a couple of weeks ago telling us that they are going to be cabling our road up very soon. We had an AltNet digging the village up at the beginning of the year as well, so that’s a consideration too. We’ve still got 16 months to go on our contract with BT, and to be fair, we hardly ever have any problems, and when we do they fix them very quickly.

[ArtyVark]

Whatever you do dont switch. Its a car crash at the moment so many issues.

BT have several call centres around the UK and none of them are at the same level of knowledge with regards to BT > EE.

Also the integrated systems dont work properly, if you are on Halo 3 often you cant migrate as their system wont let you.

Believe me I've spent 9 months dealing with BT and I (touch wood) managed to get full fibre ordered without going to EE and unless you are forced to stay with BT.