Help my 83 year old mum please

[Kinseymob]

Spoiler

Hi

I helped mum open a broadband and landline in january. Shes 83. I used my email address to set it up but i believe all details in her name. 

She told me that her bill has shot up last month so i opened a BTid app account a week ago but bills will not show up. I can see her plan and check her broadband speed etc but after 7 days still no bill are there. Just says due to a temorary hitch etc. 

Can anyone please help. Shes anxious and i dont know what to do. 

thanks

[DavidM]

Hi @Kinseymob and welcome to our community.

Thanks for posting about your mums bill. The increase might be down to a special discount period ending but we can check that for you. I've dropped you a private message so send over the details and we'll take a look.

Cheers

David

[DanielS · Accepted solution]

Hi @Kinseymob,

Thanks for taking the time to speak with me.

It's great that we have everything up and working with the BTID.

If you or your Mum every need any help, please, get in touch with me.

Thank you

DanielS