Help removing duplicate account to redeem Xbox offer

[dazbowen]

Good afternoon. 

I too have the same issue, please can someone help me to remove a duplicate account so that I can redeem the Xbox offer. 

Thanks

[imjolly]

@dazbowen 

have you tried contacting the billing team as they should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[dazbowen]

Hi. Yes I have. Tried them through chat and was told it was all sorted, but might take 48 hours. However, it’s over a week later and no joy. Thanks

[RobbieMac]

Hi @dazbowen

Welcome to the BT Community and thank you for your post!  I have moved your post to create your own discussion.

I am sorry for the problems you've had trying to remove the duplicate account and order the Xbox Game Pass.  I appreciate the time you've taken speaking with my colleague on live chat and I am disappointed that things still aren't resolved for you.

We can pick up from here and get you sorted.  We are extremely busy at present so it'll take us a few days to get round to picking up your case.  Please bear with us and we will get back to you as soon as we possibly can.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[NeilO · Accepted solution]

@dazbowen I'm glad I was able to help you get the BT ID issue fixed so you could claim the Xbox Game Pass.

Thanks

Neil