Home Move Advice

[Cath271]

Hi,

My contract doesn't end til June 2027. However, i am due to complete sale of my home soon, however, i haven't found anywhere to move to and will need to stay with my mum temporarily. She already has broadband. I havent fiund anyone at BT to speak to, clicked on the Moving House and there appears to be an error. Has anyone been in a similar situation before? I would like to keep my BT broadband.

[gg30340 · Accepted solution]

You could try contacting BT 0330.1234.150 and see about getting a second broadband line installed at your mothers and have your broadband "Home Move" carried out to that.

If just did a "Home Move" to your mother's house she would most likely end up losing her broadband as you can not have two broadband packages on the same line.  

[Cath271]

Thank you. I'll see if i can call them in the morning and ask. My mum did previously have BT Broadband but swapped to a different provided. Maybe they could reuse the old connections there.