Home Move Cancelled?

[Roseconstant]

I spent half an hour on the phone today in order to request a home move with BT. I was told I could carry the package across at no extra cost on the 23/03 I was given confirmation of the order being placed and I assumed it would be complete as assured. But having just checked, it says that the order was cancelled as requested by me. I did not cancel it at all and no one has contacted me to confirm why it was cancelled. Do I now have to spend another half an hour re-ordering this? Will it be auto-cancelled again with no explanation? 

[imjolly]

can you check MYBT and see if you have any outstanding orders?

which broadband package do you have FTTP or FTTP?  have you checked the same package is available at new address?

[Roseconstant]

I have checked this morning and there are no outstanding orders.

we currently have the fibre 100 package but I believe this isn’t available at the new place so I agreed to take a slower package. 

We are moving from rental to rental, would this affect the ability to carry the line over?

thanks

[imjolly]

it is just a home move and should not be a problem    try home move 0800 783 0235  and see if they can help you