Back story -
Joined bt broadband back in January. More specifically, the BT essentials no income tariff. May I phone them to ask to add the home phone onto the tariff. Seemed straight forward over the phone, I was told it would be an extra £5 a month which was fine.
A month later I check my account to find a phone bill for £85.99. No email or mention of this over the phone at the time to say I'd be put onto a PAYG tariff.
I phone them and I'm told once the bill is issued to call them and say I've had a bill shock and that they would most likely take the payment but I'll be refunded. She also changes the tariff so it's no longer PAYG. Well, that's what we were hoping. 2 weeks later I see that it's still charging for phone calls so I ring them up again and they do the same thing - place a new order for the no income broadband and home phone package.
A couple of phone calls later I'm told the extra charges will be refunded, thankfully. And they got their manager to do the change the tariff again because for some reason it was still charging me as if I'm on a PAYG tariff!
Well today I've had another look and lo and behold it's still charging for every phone call.
Just to add that every single phone call I've made I've been told conflicting advice on the charge for the tariff I should be on. One person said it's an extra £10 a month for the landline, someone else said £5, another said it should be free.
I'm getting so fed up. I wouldn't mind but I don't even use the house phone..it's for my elderly mother in law. When I do call BT I'm on hold forever. I don't have time to be phoning them every other day and having countless emails telling me thanks for my order. I'm going round in circles.
