Very long story as short as poss... I took out a new complete package as a new customer a few months ago, had some issues, so BT switched me to Full Fibre - issues didnt get resolved. The issues are poor wifi range at extremities in my home. I've logged numerous complaints - every one has been closed off as "resolved", even though i get no replt, or details of anything & certainly no "resolution".
I got back in touch last week and some finally promised to deal with it. I was offered a switch back to complete, at no cost (because of this ongoing issue) and then 2 extra discs to help extend - i firmly believe this will probably resolve the issues.
Since then - ive had no details, no discs, no emails, no confirmation - Complete silence. I saved the saved transcript from the call offering this fix, but since then - no-one in BT will acknowledge it. No-one will take ownership, I get bounced from caller to caller with no-one willing to deal with it. So far at least 6 other agents have literally shouldered it off to "Charlotte" who made this offer.... telling me she needs to call me. Only - "Charlotte" clearly hasnt done anything, or has any intention of calling.
What do I have to do to get anything resolved? Its ok for BT to take my money - they sure as hell don't want to offer me any service in return. It's appalling.
