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Re: How can I revert control of my Xbox account back to Microsoft?
Hi @georgemei
Welcome and thanks for your post.
I am sorry for the problems you're having managing your Xbox Game Pass. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
@FreddiesMummy Sorry for the delay with yours. I see John was giving you a hand with this so I'll ask him to pick again when he is back tomorrow.
Thanks,
Robbie
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Re: How can I revert control of my Xbox account back to Microsoft?
Hi @FreddiesMummy, sorry the team hasn't been in touch or resolved this yet. I'll chase them now for you.
Cheers
John
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Re: How can I revert control of my Xbox account back to Microsoft?
Hello
Can I have an update, im now 3 weeks been locked out of renewing my gamepass because of this issue.
Many thanks
Colin
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Re: How can I revert control of my Xbox account back to Microsoft?
Hi @Ajax117,
I am sorry that this is still ongoing.
@RobbieMac is out of the office today but he had scheduled to check this tomorrow.
I've sent him a message to let him know that you were in touch. He will chase it up with the team for you.
Thank you
DanielS
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Re: How can I revert control of my Xbox account back to Microsoft?
Hi would anyone be able to help me?
I opted out of auto renew, my game pass has expired and I would like to revert it back to Microsoft
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Re: How can I revert control of my Xbox account back to Microsoft?
Hi Daniel
is there a contact number for the team dealing with this as this is causing me a little too much stress as i also share my gamepass with my partners children.
Many Thanks
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Re: How can I revert control of my Xbox account back to Microsoft?
Hi @arj7 I'm sorry about that, I'll send you a private message so you can get in touch with the moderation team and we'll raise this with our Xbox team.
@Ajax117 I'm so sorry they don't have a direct dial number, I'll ask @RobbieMac to chase this up with them today.
Neil
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Re: How can I revert control of my Xbox account back to Microsoft?
Thanks very much.
It's odd because I can't play any games now, even offline ones where I have the disc 😔
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Re: How can I revert control of my Xbox account back to Microsoft?
I was told via a phone call that this is fixed now and the case is closed. I still however am not in control of my account and I still cannot redeem codes. I keep getting the following.
Contact your subscription provider
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Re: How can I revert control of my Xbox account back to Microsoft?
A couple of days ago, online it said it could load subscription information so I thought something was going on in the system’s back end but now that the message has gone, it still shows as managed by BT/EE with no way for me to change it