How do I delete an old account from my BT ID

[Penfold3]

I have an old BT account on my BT ID which it keeps defaulting to, meaning I can't access various parts of my app etc on my live account. How do I get this old account removed, please?

[Keith_Beddoe]

@Penfold3 

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they can do it.