How long does it take for returned equipment to register on my account

[JasonC]

Hi

I returned a HH2 this week for a revised model that BT sent.

The legacy one was returned in the BT return bag and I see it was delivered on the 24th April 2024. My account does still show 'return equipment' status but appreciate this may take a little time to update. Question is how long?

Appreciate any heads up before contacting 150.

[Les-Gibson]

It takes much longer than it should, I would advise you to keep hold of your receipt and tracking number

[fredc]

Hi, I had an email today regarding returns which said 'it can take them three weeks to process returns'.

Fredc

[Les-Gibson]

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@fredcwrote:

Hi, I had an email today regarding returns which said 'it can take them three weeks to process returns'.

Fredc

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And the rest.

I get the impression that processing returns is not high on BT's list of priorities, fining people for non-return of equipment which has been returned however .........