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Message 1 of 12

How long does it take to install Full Fibre?

I placed an order in the middle of April and it still hasn't been installed.  Is more than 3 months the average wait time for this?

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Message 2 of 12

Re: How long does it take to install Full Fibre?

@algillies 

Did you place your order with BT residential?

If so, what activation date have you been given?

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Message 3 of 12

Re: How long does it take to install Full Fibre?

Yes, with residential.  Activation date keeps changing.  Every day there is a Provisional Broadband Engineer appointment but no-one ever turns up

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Message 4 of 12

Re: How long does it take to install Full Fibre?

@algillies 

Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Please make sure you include the notes at the bottom of the page.

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Message 5 of 12

Re: How long does it take to install Full Fibre?

Exchange WANTAGE is served by Cabinet 8
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low      VDSL Range A (Clean) 

VDSL Range B (Impacted) 

G.fast Range A (Clean) 

G.fast Range B (Impacted) 

27.2183.82.215.9UnavailableAvailable
26.615.53.81.911.4UnavailableAvailable
----------Unavailable--
----------Unavailable--
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP
Up to 1000Up to 220--AvailableKCI2 Assure
Other Offerings Availability DateVDSL Multicast
Available
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
N
Y
N

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Pre built to curtilage Hard.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules.CPs should order FTTP or SOGEA. Copper products are only available by exception.

 

 

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Message 6 of 12

Re: How long does it take to install Full Fibre?

KC12 Assure.

Read this post, as it explains what the codes means

https://community.bt.com/t5/BT-Fibre-broadband/KCI2-and-Complex-L2C-for-Full-Fibre-Install/m-p/23062...

� KCI2 = Committed - a CPD has been calculated. (I think that means Customer Provision Date)

On your order.

"Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Pre built to curtilage Hard.

FTTP is available and a new ONT may be ordered"

There are a few forum experts that post here, who may be able to give you more advice.

 

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Message 7 of 12

Re: How long does it take to install Full Fibre?

Thanks for your help
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Message 8 of 12

Re: How long does it take to install Full Fibre?

The survey note is built to the curtilage hard , this should mean that relatively recently the footpaths have been excavated and a toby box or a duct marker left outside every address, ( if semi detached possibly one toby for two addresses at the mid point so both properties can be served from the single toby )  ….have you noticed anything recently provided outside your address in the footpath , have a look is there anything there  ?

Your installation is KCI2 assure , in part because the route across your front garden needs to be agreed, the toby box position is obviously fixed and a straight route  to your house wall is the easiest for the people who excavate your garden, but this may interfere with your driveway or landscaping so you need to agree the route before work can begin 

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Message 9 of 12

Re: How long does it take to install Full Fibre?

They have already dug up my garden, about a month ago.  There is a plastic pipe sticking out of the ground next to my wall

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Message 10 of 12

Re: How long does it take to install Full Fibre?

In which case it’s difficult to know what the problem is , the hard part is complete, all you can do is contact your ISP and get them to chase Openreach to see why there is a delay, all that should be required now , is an optical cable provided through the ‘pipe’ in your garden back to the footway box containing the fibre equipment, and that fibre equipment should have already been checked , commissioned and ready for service before you could order , so it is a puzzle, perhaps the contractor who dug up your garden hasn’t signed off the job so OR are unaware that the second stage can be started .

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