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Hi @RachieRach48 welcome to the community and thanks for posting. I'm sorry you are still being sent reminders to return your Hub, as you've mentioned it can take 3 weeks to process the returned equipment so I think it would be best if we looked at this for you. I'll send you a private message in a moment so you can get in touch with your details and we'll be happy to help.
Thanks
Neil
Hi @RachieRach48 Thanks for getting in touch with the details, I've marked your equipment as returned.
Thanks
Neil