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Message 1 of 3

How to change my NOW TV username

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Is it possible to change the username (email address) that was set up for NOW TV as part of my BT TV package?

It is using my work email address and I need to change this to be my personal email address.

Some history to this:

I placed an order for BT Broadband and TV.

There was a problem with the order and BT Sales had to cancel it and place a new order.

When they placed the new order, they were unable to use my personal email address for the NOW TV Username, as it had been used for the original order. So to circumvent the problem we used my work email address for the NOW TV Username. I was told by Sales that this would only be temporary and that they would change this back once the order completed. Unfortunately they did  not do this.

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Message 2 of 3

Re: How to change my NOW TV username

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Hi @Seanb1 thanks for posting, I'll send you a private message so you can send over your details and we'll raise a case to get that sorted for you.

Thanks

Neil

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Message 3 of 3

Re: How to change my NOW TV username

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Hi @Seanb1, thanks for your PM and great news that your username has been changed.

Cheers

John

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