How to redeem Game pass?

[JohnGamePass]

Hi

Can somebody help me to redeem the 6 month Game pass included in my new broadband contract.

I recieved a text from BT saying to wait 2 weeks, that was over 2 weeks ago.

I have tried to add Game pass to my account on my phone and PC so far, and it seems I am unable.

Has anyone got any suggestions?

Thank You

[JohnGamePass]

This is the message I keep getting when trying to add Game pass. 

Thanks

"We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2."

[Katie_B]

Hello @JohnGamePass.

I am very sorry to hear you have not yet received your Game Pass. 

Please follow the advice provided and give us a call. 

Our customer care team will be able to send of a form and get your Game Pass to you within seven working days. 

Katie