How to remove old account as showing multiple accounts

[Jasp2017]

Hi. Last week I re joined BT to have broadband in house we have just moved into. However seems that BT still showing that I have an old account (so states that I have multiple accounts). How do I remove this as seems to send most info still to another email address and sent temporary box to my old address…all very frustrating 

[Jasp2017]

As well as having multiple accounts showing since rejoining BT, I have noticed that the address showing under the new account number that I was given when rejoining last week, now shows my old address and I can’t seem to update this.(though can on my old account). I have updated billing address to new address and clicked submit…but when I go back in, it still keeps showing old address. Temporary box was sent to old address too. Any ideas as a call to BT who said resolved hasn’t resolved this.

not received my hub yet and don’t want that going to old address 

[Keith_Beddoe]

Did you use the correct BT Home Move process?

https://www.bt.com/exp/moving-home

[Jasp2017]

Hi. I didn’t do as house move as hadn’t been with BT for number of years and set up as new account …hadn’t realised that BT would still have had details

[imjolly]

try contacting billing using 'message us'  https://www.bt.com/help/contact-bt/account-and-billing/broadband