I Returned kit but still getting messages asking for it to be returned

[Woody42]

Is there an easy way to provide returned kit tracking numbers - I can see the kit was delivered back to BT end of Oct and in Nov but still getting messages about going to be charged. 
I’ve tried to get thorough to CS but phone line always busy

[DavidM]

Hi @Woody42 and thanks for the post.

I can get the returns problems sorted for you. I've dropped you a private message so please send over the details and I'll look into it for you.

Cheers

David

[JohnC2 · Accepted solution]

Hi @Woody42, thanks for your PM to say that you've already called in and got the items marked as received back.

Cheers

John