I can't cancel Xbox game pass ultimate

[Leanne_T]

I am sorry this has not been removed for you @CPH 

If you could get in touch again and let the team know the Game Pass is still being billed and see if they can get this investigated further for you. 

Thanks 🙂

Leanne.

[edbostan]

It seems a problem with third party providers. I had problems cancelling Britbox where it took four phone calls even though I cancelled it via MyBT. 

[InMyAbyss]

Hi,

I'm also having this issue. BT live chat have said because I don't have an active account they can't do anything. But they can submit an escalation form, but because my account is inactive it might not do anything.....? I don't trust the person I was talking to has submitted any forms.

Could I have some help please. I just want my own account back in my control 😞 everything seems impossible and it's so stressful.

@Katie_J or @Leanne_T or any Mod 😅

Thanks 

Shaun

[Ali_A]

Hi @InMyAbyss 

You've taken the right steps contacting customer service. The process is for them to raise the Xbox escalation form, where a team will request Microsoft to delink from your ex-BT account. 

Please allow 7-10 days for this to be actioned. 

Thanks for your patience with this. 

Ali 

[InMyAbyss]

Ok thank you, I'll report back in a few weeks