I can't cancel Xbox game pass ultimate

[Leanne_T]

I am sorry this has not been removed for you @CPH 

If you could get in touch again and let the team know the Game Pass is still being billed and see if they can get this investigated further for you. 

Thanks 🙂

Leanne.

[edbostan]

It seems a problem with third party providers. I had problems cancelling Britbox where it took four phone calls even though I cancelled it via MyBT.