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eoghain93
Beginner
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Message 1 of 2

I can’t claim my reward card

I’ve been trying to claim my bt reward card but it just takes me to a blank page once I sign in. I spoke with customer services who put me in touch with the pure card department, however the pure card department say it’s an issue for customer services.

I’m getting a bit frustrated with with being sent round in circles. 

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RobbieMac
Moderator
Moderator
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Message 2 of 2

Re: I can’t claim my reward card

Hi @eoghain93 

Welcome and thanks for posting!

I am sorry for the problems you're having claiming for your reward card.  I agree with what you have said, it's not good enough that you feel like you're being passed from pillar to post trying to sort this out.  I completely get your frustration - I would feel the same.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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