I can't set up a MyBT account

[man1]

Hi,

I'm trying to set up my MyBT account and when I try add my account number, I see a green tick momentarily, then the page refreshes and gives me the error.

"We are not able to add this account to My profile. Please contact us for further help"

The "Contact BT" button at the bottom doesn't work. It just says Fatal Error Access Denied.

Any help?

[NeilO]

Hi @man1 Welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems adding your account number to your MyBT profile. We'll be happy to look into that for you, I'll send you a private message so you can get in touch.

Neil