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JustMail
Beginner

‎21-02-2023 9h45 - edited ‎21-02-2023 9h49

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Message 1 of 2

I get two "Your bill is ready" emails each month

I only have a premium email account, but I get two emails each month telling me my bill is ready. They each confirm the correct account number but the BT ID is different.

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NeilO
Moderator-Retired

on ‎21-02-2023 10h27

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Message 2 of 2

Re: I get two "Your bill is ready" emails each month

Hi, @JustMail welcome back to the community, it sounds like your premium mail account has been associated with two BT ID's. It's not something to be worried about but I'll send you a private message so you can send over your details to the moderation team and we'll be able to delete the unwanted BT ID to stop any duplication.

Thanks

Neil 

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