I'm desperate for help. I have been trying to get connected to BT Broadband for 86 days and it's proving impossible. Nobody from BT seems able to help me, I just get usual list of excuses and promises. Has anyone got any idea of how to escalate problems and find someone that can actually help?
I don't know whether to go to the Ombudsman or take legal advice I'm getting that desperate.
Highlights of my experiences detailed below:
Welcome to the BT Community and thank you for your post!
I am sorry for the delay connecting your broadband. That's a very long time to be waiting and I can completely understand the frustration having to spend your own time chasing for an update.
From what you've written, it sounds like the install isn't straightforward however the least I'd expect would be that you've been fully informed what the issue is; and what the next steps are until you're up and running.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Hahaha just had an update from BT
They have escalated again with OpenReach and expect to hear from them in 10 days!!!!
What a complete shambles of a company
88 days with no connection