So I have an ombudsman case of NOT being able to flex that BT still haven’t resolved their side of the agreement for. And now when I am able to technically flex I’m told I have to re contract for 24 months broadband. Plus I cannot remove any addons. Thankfully the Ombudsman says both of these are also incorrect.
What really grates is a lot of this stuff BT are claiming are technical issues when they’re clearly barriers being put in place on the website to try and circumvent consumer law.
